Order and Return Policy
Summit Industries Corporation (SI) (a/k/a School Check IN) Order / Return Poloicies are as follows:
1. The Customer's responsibilities are:
· To notify SI within 36 hours of receipt of order that there is a problem with the order.
· To return items within 10 business days or items will be refused and refunds will not apply.
· To make sure your delivery dates are correct.
· To make sure that someone will be there to accept the delivery.
· To check the package upon arrival for any damages.
2. No refunds will be provided for items ordered that were opened, used, and/or for which a serial # was submitted requesting a registration #.
3. Customer agrees that they had ample opportunity to download SI's School Check IN software application and to try the free 21-day trial period. Customer understands that any software and hardware ordered is not shipped as a "free 21-day trial" and that all orders received by SI from the customer are deemed valid orders and are subject to SI's Orders & Return Policies including a 15% re-stocking charge.
4. No return will be accepted or credited without an authorization number issued by SI. An authorization number can be obtained by emailing returns@schoolcheckin.com All requests for returns and/or refunds must be in writing. The following information must be included in your email to request a return and/or refund:
· Your name, address, phone # and email address.
· School name, address, phone # and fax #.
· School principal's name and email address.
· Name and Address of person paying for the order (if different)
· Date ordered
· Date received
· Product you would like to return and quantity
· Reason for return
5. Upon contacting us and obtaining an approval, you will be given an authorization number and an address where to send the authorized return.
· The authorization number must be written on the outside of your box next to the shipping label.
· Any package that is not pre-approved for return will be refused.
· All returns must be shipped using a shipping carton. No returns will be accepted that are shipped using the Dymo Labelwriter Printer's retail box as a shipping container.
6. All returns must be sent to SI's office.
School Check IN -- 334 West Bearss Ave. - Tampa, FL 33613
7. It is also your responsibility that any item being returned is in the same condition sent to you. Any damages done in return shipping are your responsibility and no refunds will be given. You will need to contact your carrier to have them pick up the damaged package. All freight charges are your responsibility and we suggest insurance and tracking numbers. Upon safe return and inspection of your product, your credit will be issued as soon as possible dependant upon your original form of payment.
8. Items must be returned unopened in their original packaging with original tags in tact. If upon receipt we find that tags were removed, original package was tampered with or opened we will not issue credit nor send back to you unless return freight charges are prepaid by you. Absolutely no refunds will be given for opened or damaged product.
9. There are no credits and/or refunds on shipping and handling charges for items shipped to you.
Freight Problems - SI must be contacted within 36 hours of delivery of any damage due to shipping.
If damage happens to your items in shipping, please call us so we can start working on replacing your order. All damages must be immediately reported to the delivering carrier and recorded by the carrier at time of delivery.
Wrong Product Shipped - SI must be contacted within 36 hours of package delivery:
If the mistake is ours, we will do everything needed to make sure you receive the correct product in a timely fashion. We do need to receive the original order back before replacement can be made. If time is of the essence, a credit card number can be given to your rep to hold and replacement will be sent immediately. The item must be at the location shipped to, allowing UPS to pick up the item for return and someone must be available to allow UPS to pick up the package. If this is not possible, you can request to ship back at your discretion but you are responsible for the safe return, if we do not receive the items within 30 days, your card will be charged for the replacement order.
If you ordered the wrong item and that item was delivered, then a return and the correct item can be done; however, return shipping charges and replacement item shipping charges will be added and you agree to pay for these additional shipping charges.
Each and every order and question is very important to us. We try and answer email questions within 2 hours. Please send email questions to support@schoolcheckin.com.
By accepting delivery of the ordered products, you consent to the jurisdiction of any court in Hillsborough County in the state of Florida and the laws of Florida. Furthermore, you will be held responsible for all attorney's fees and court costs in the event that SI must enforce this agreement.
Summit Industries Corportation (a/k/a School Check IN)
Tampa, FL 33682
© 2002 - 2010
